PRIVACY POLICY
LAST UPDATED: MARCH 2026
01 — INTRODUCTION
Connected Austin (“we,” “us,” or “our”) operates the website connectedaustin.com. Founded in 2021 by Oren Bornstein, we provide bachelor party and group weekend planning concierge services in Austin, Texas, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
02 — INFORMATION WE COLLECT
Information you provide directly. When you submit an inquiry form or contact us, we collect your name, email address, phone number, and trip details (such as group size, preferred dates, and activity interests).
Information collected automatically. When you visit our website, we automatically collect certain technical and behavioural data, including:
- UTM parameters (campaign source, medium, content, and term)
- Landing page URL and referring website
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and click behaviour
- Session recordings and heatmap data
03 — TRACKING TECHNOLOGIES
We use the following third-party tracking and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising:
- Google Analytics 4 — website traffic analysis and user behaviour
- Google Tag Manager — tag management for analytics and marketing scripts
- Google Ads — conversion tracking and remarketing
- Meta Pixel (Facebook) — conversion tracking and audience building
- TikTok Pixel — conversion tracking and audience building
- Microsoft Clarity — session recordings and heatmaps to understand user interaction patterns
- PostHog — product analytics and session recordings
- CallRail — call tracking with dynamic number insertion to attribute phone inquiries to marketing channels
04 — COOKIES
Our website uses both first-party and third-party cookies. First-party cookies are set by connectedaustin.com to remember your preferences and track UTM parameters across your session. Third-party cookies are set by the analytics and advertising services listed above (Google, Meta, TikTok, Microsoft, PostHog, and CallRail) to enable conversion tracking, remarketing, and behavioural analysis. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our website.
05 — HOW WE USE YOUR INFORMATION
- To respond to your inquiries and plan your trip
- To communicate with you about your booking or upcoming weekend
- To improve our website, services, and user experience
- To measure the effectiveness of our marketing campaigns
- To comply with legal obligations
06 — DATA STORAGE
Personal information collected through our inquiry forms is stored in Airtable, which serves as our customer relationship management (CRM) system. Airtable stores data on servers located in the United States. By submitting your information, you acknowledge that your data may be processed and stored in the United States.
07 — THIRD-PARTY SHARING
We do not sell your personal information. We share data only with the analytics and advertising service providers listed under “Tracking Technologies” above, solely for the purposes described in this policy. These third parties process data on our behalf and are bound by their own privacy policies. We may also disclose information if required by law or to protect our legal rights.
08 — YOUR RIGHTS
Under applicable privacy legislation, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete personal information
- Delete your personal information, subject to legal retention requirements
- Withdraw consent for data processing at any time
To exercise any of these rights, contact us using the information provided below.
09 — APPLICABLE LAW
Connected Austin operates in Austin, Texas, United States. We handle personal information in accordance with applicable U.S. laws, state laws, and other privacy or consumer protection requirements that apply based on the services provided and the location of the individual involved.
10 — CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
11 — CONTACT
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: